All items are delivered in a free organza gift bag and packaged in a bubble wrap lined envelope to ensure your items do not get damaged on their way to you.
Standard Saver 2nd Class Delivery
We post to all areas of the UK for £1.85 2nd Class Recorded Mail using our saver service. Your order will be posted within 4-7 working days with this service.
1st Class Delivery
For an extra 65p, we can send your order by 1st Class Recorded Post. Your order will still be dispatched within 4-7 working days.
Fast Track Delivery
We also offer a Fast Track service which means your order will be posted within 2-3 working days by 1st Class Recorded Mail, this is an extra £2.50.
If you are ordering a pair of crystal converse by CustomSouls, you must select Converse Delivery at an extra £3.75. These will be sent by 3-5 day Courier.
If you are ordering from outside the UK, you must select International Delivery at an extra £4.25. We send orders by International Signed for which requires a signature on delivery.
Other Delivery Info
We will email you once your order has been dispatched. If your order is needed urgently for an occassion, please leave a note in the comments box at checkout and we will do our best to get them to you in time but please do remember that all our items are handmade.
Recorded deliveries require a signature, if you miss the delivery it will be taken to your local sorting office. You will need to collect within 2 weeks. If it is returned to us, we will charge you to post it out again.
We cannot be held responsible for items that are lost in the post and we cannot compensate you for delays in the event of a postal strike. All UK orders are sent by Recorded Mail, we will use the tracking number to track your order. If the item has been lost or delayed, we will not be able to compensate you until we hear from Royal Mail's claims process which can take up to 4 weeks.
All of our materials are high quality and all products are tested and worn on our own babies. We hope that you will be happy with your purchase. If you are not happy with your purchase, please contact us within 5 days of receipt of your purchase at: email@example.com.
We will only accept returns if the product is faulty or not as described. No refunds will be given if a product has been damaged or misused. As items are handmade to order, no returns are accepted because you have changed your mind on colour or style. You will be responsible for the postage costs of any returned products. No refunds will be given outside of this 5 day period.
We advise that children are not left unsupervised whilst wearing our products. Remove your child's hair clips before putting them to bed or when leaving them unattended.